Cancellations and Refunds Policy

Thank you for shopping with Prime App. We value your satisfaction and strive to ensure you have a positive experience. Please review our cancellation and refund policies below.

1. Order Cancellations

Orders can be cancelled within 12 hours of placing them or before the item is shipped, whichever comes first. Once the item is shipped, cancellations are not permitted.

To cancel your order, please contact us immediately at fin.prime001@gmail.com or call us at +91 9564990740.

2. Refund Eligibility

We offer refunds in the following situations:

• The product is damaged or defective upon arrival.
• You received the wrong product.
• The product never arrived (after confirmed shipment and waiting period).

To be eligible for a refund, you must notify us within 7 days of delivery and provide photo/video evidence if applicable.

3. Non-Refundable Items

Some products or services are not eligible for refunds, including:

• Downloadable or digital products
• Customized or made-to-order items
• Services that have already been rendered

4. Refund Process

Once your return or issue is approved, your refund will be processed within 5–7 business days to the original payment method. Processing times may vary depending on your bank or payment provider.

5. Contact Us

If you have any questions or concerns about cancellations or refunds, feel free to contact us:

📧 Email: fin.prime001@gmail.com
📞 Phone: +91 9564990740